Customer Solutions Engineer

CUSTOMER SOLUTIONS ENGINEER (REMOTE) Salary: $110,000–$180,000 USD + 0.01%–0.10% equity Employment Type: Full-Time Hiring: 8–10 candidates Location: United States Visa: Visa transfers and sponsorship available for qualified candidates ABOUT THE ROLE We’re hiring a smart generalist to become an expert on our product and lead both sales demos and customer implementations. You’ll guide customers through their journey with us, from technical sales support to hands-on onboarding, project management, and customer success. This is a unique opportunity to learn a complex B2B product in great depth, build long-term customer relationships, contribute to sales processes, work closely with engineers, and join a rapidly growing team. You will report directly to the co-founder/CEO. RESPONSIBILITIES Customer Discovery * Work with Sales to qualify opportunities as a technical expert * Lead discovery calls and product demos with prospects * Answer technical questions and position the product within customers’ systems * Qualify customer fit, identify blockers, and advise on implementation details * Create customer-facing materials such as videos, FAQs, and documentation * Maintain and improve demo materials for the sales team Customer Onboarding * Lead customers from sales handoff through full implementation * Serve as the primary point of contact throughout onboarding * Understand customer goals and configure the product to meet their needs * Train customers on how to use the product, integrate their data, and handle common edge cases * Create and maintain implementation best-practice documentation and FAQs * Build strong customer relationships and long-term loyalty * Identify churn risks and upselling opportunities Project Management * Manage multiple customer implementations simultaneously * Create and share implementation plans, timelines, milestones, open issues, and remaining steps * Troubleshoot implementation issues and coordinate with Product and Engineering when needed * Proactively identify and escalate implementation risks * Gather customer feedback and communicate product gaps and feature requests to the internal team * Work with external partners, consultants, resellers, and sales partners to coordinate onboarding timelines Process Improvement * Identify gaps and inefficiencies in existing onboarding processes * Build standardized and scalable processes for hundreds of customers * Create customer education materials to reduce manual onboarding effort * Partner with Product and Engineering to improve the onboarding experience * Define, track, and improve customer onboarding KPIs and timelines REQUIREMENTS Must Have: * 3–7 years of experience in a customer-facing role such as Customer Success, Customer Success Engineering, Solutions Engineering, Implementation Management, Implementation Specialist, Integration Management, Technical Project Management, or similar * At least 1 year of experience at a VC-backed startup or an elite company * Previous startup experience or strong interest in joining an early-stage startup * Experience working directly with customers, clients, vendors, or other external stakeholders * Strong project management and organizational skills * Ability to manage multiple customer implementations simultaneously * Strong troubleshooting and analytical skills OR demonstrated ability to quickly learn technical concepts * Excellent communication and presentation skills * Confidently able to engage with customers and navigate complex situations * Bachelor's degree from a U.S. or Canadian university NICE TO HAVE: * Experience demonstrating SaaS software to potential customers * Hands-on experience with B2B SaaS implementations * Recent experience with SaaS integrations * Familiarity with the construction industry * Understanding of accounting concepts * Proficiency with SQL or JSON * Technical degree, especially Computer Science * Experience working with APIs, integrations, ERP systems, or similar technologies * Serious athletic or sports background IDEAL CANDIDATE The ideal candidate is a confident, technically curious, highly organized customer-facing professional who enjoys working in a fast-paced startup environment. You should be comfortable working across Sales, Customer Success, Product, and Engineering while independently managing multiple customer implementations. LOCATION & WORK AUTHORIZATION U.S.-based candidates are preferred/required. Eligible locations include: * New York * San Francisco * South Bay Area * Los Angeles * Boston * Seattle * Texas * Chicago * Washington, DC * Denver * Florida * Minnesota * Sacramento For remote candidates located within approximately 2 hours of San Francisco, relocation may be required. Visa transfers and sponsorship may be available for qualified candidates, including H-1B and TN. COMPENSATION $110,000–$180,000 USD annual salary 0.01%–0.10% equity .