IT suppor engineer

## Job Description: IT Support Engineer **Job Title:** IT Support Engineer **Department:** Information Technology **Reports To:** IT Manager / Head of IT **Employment Type:** Full-Time --- ### **Job Summary** We are seeking a highly motivated and detail-oriented IT Support Engineer to join our growing technical team. The successful candidate will serve as the primary point of contact for internal staff, providing technical assistance, troubleshooting hardware/software issues, and maintaining the integrity of our IT infrastructure. This role requires a blend of technical expertise, exceptional problem-solving skills, and a customer-centric approach to ensure all employees have the tools they need to operate efficiently. ### **Key Responsibilities** **Technical Support & Troubleshooting:** * Provide Level 1 and Level 2 technical support for hardware, software, networking, and peripheral devices. * Diagnose and resolve system errors, performance issues, and connectivity problems for both remote and on-site staff. * Manage user accounts, permissions, and access rights (Active Directory, Office 365, etc.). * Document all support requests and resolutions in the internal IT ticketing system. **Infrastructure & Maintenance:** * Perform routine maintenance on workstations, laptops, printers, and mobile devices (Windows/macOS). * Assist in the deployment, configuration, and monitoring of servers, network equipment, and cloud-based services. * Manage software inventory and ensure all systems remain patched, updated, and secure in accordance with company policies. * Support the onboarding and offboarding process by provisioning hardware and digital assets for new hires. **Security & Compliance:** * Monitor system security protocols; implement and enforce password policies and endpoint protection (Antivirus/EDR). * Conduct regular data backups and ensure restoration procedures are tested and functional. * Educate staff on cybersecurity best practices and internal IT policies. **Process Improvement:** * Maintain an up-to-date knowledge base, documentation, and Standard Operating Procedures (SOPs). * Identify recurring technical issues and propose long-term solutions or automation workflows to improve operational efficiency. ### **Required Qualifications** **Education & Experience:** * Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent combination of education and experience). * Minimum of 2–4 years of experience in a professional IT support or Helpdesk role. **Technical Skills:** * **Operating Systems:** Strong proficiency in Windows 10/11 and macOS environments. * **Identity Management:** Experience with Active Directory, Azure AD/Entra ID, and Microsoft 365 administration. * **Networking:** Foundational knowledge of TCP/IP, DNS, DHCP, VPNs, and wireless networking. * **Hardware:** Expertise in troubleshooting laptop hardware, docking stations, and mobile devices (iOS/Android). * **Ticketing Systems:** Experience using IT Service Management (ITSM) tools (e.g., Jira Service Management, Zendesk, ServiceNow). **Soft Skills:** * **Communication:** Excellent verbal and written communication skills; ability to explain complex technical concepts to non-technical users. * **Customer Service:** A proactive, "can-do" attitude with a genuine desire to assist others. * **Problem-Solving:** Proven ability to troubleshoot and resolve complex technical issues under pressure. * **Time Management:** Ability to prioritize tasks effectively in a fast-paced environment. **Preferred Certifications (Not required, but a plus):** * CompTIA A+ or Network+ * Microsoft Certified: Modern Desktop Administrator Associate * ITIL Foundation certification --- **Company Benefits & Perks:** *[Insert specific company benefits here, e.g., Health, Dental, Vision, 401k, professional development budget, hybrid work flexibility, etc.]* *** *We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.*